Service Promise

Service Promise


We're here to help.

Fast, Friendly Service

Your call will be answered by a real person who’ll make your ordering experience as easy and pleasant as possible.

Expert Advice

A qualified professional will be available to answer your questions—about test interpretation, technical issues, applications, and more. Just ask to speak with one of the six PhDs on our research and development staff.

Hassle-Free Returns

We stand behind everything we sell. If you are not completely satisfied with an item purchased from WPS, you may return it in salable condition within 90 days of the invoice date and we will promptly refund the cost of the materials returned (less shipping and handling). Before returning any item, please call our Customer Service Department (800.648.8857 or 424.201.8800) to ensure that you are given proper credit.

Research Support

We offer generous discounts on all the tests we publish when they’re used in qualified scholarly studies. View Scholarly Discount Program for details.

Educational Discounts

If you plan to use a WPS test in a graduate training class, you may be eligible for a 20% to 50% discount.To apply, visit educational discounts.


Need a test in Spanish, Chinese, French? View our translations page for a list of international distributors and product translations.

Training and Certification

Valid assessment often requires professional training, and we’re happy to provide it. WPS offers workshops on specific tests. Visit training and certification for details, locations, and schedules. In addition, many of our authors conduct workshops on request. To inquire about on-site training for your organization, please e-mail

Convenient CE Credits

We make it easy to earn continuing education credits. Use our tests, training DVDs, and workshops, and in many cases you’ll qualify for CE credits at the same time. For details, see CE Credits.

Author Support

WPS is a family business, and we view our authors as part of the family. We’re always pleased to hear from current or prospective authors who have inquiries, submissions, or feedback. At every stage of the publication process, we work with our authors to enhance or improve their assessments—always keeping in mind the clinician or researcher who will eventually use the materials we publish.

Tests You Can Trust

Above all, we’re committed to providing professional resources that you can rely on. WPS assessments meet rigorous psychometric standards. When you use them, you can test with confidence.