I hope this message finds you and your family safe and healthy.

We have all seen our daily routines upended by COVID-19. Especially in regard to how clinicians manage and deliver their work in this new environment. We are adapting to your changing needs and are here to support you through this disruption.

We sympathize with how the current situation has changed your practice, and we understand the pressure on you to continue servicing clients despite the limitations. While 95% of our team is working from home, we’re still here for you and ready to go the extra mile.

We know many clinicians have been forced into a telehealth practice model and we want to help facilitate your transition any way we can.

This includes the following support:

• 50% Discount on Online Materials:
  • Until May 31, we are offering 50% OFF all Online Evaluation System (OES) products when you use code OES50 at checkout. Available kits and online forms can be purchased here: wpspublish.com/online-assessment-search
  • You can also purchase online products by calling our customer service team at 800.648.8857
  • To log into the OES platform and use previously purchased online forms, please visit platform.wpspublish.com/account/login.
• Complimentary Online Access to Test Manuals Published by WPS:
  • Over 20 of our most widely used test manuals are online for you to use free of charge on the WPS OES. Simply create an account and you can access these materials at platform.wpspublish.com/account/login.
• Complimentary Specialized Order Fulfillment:
  • Should you or your organization place an order and desire individual items shipped to multiple addresses, our team can accommodate those requests.
• Customer Service and Technical Support Teams are Fully Functional:
  • Representatives are available at 800.648.8857 to assist you between 6 a.m. and 2:30 p.m. PT, Monday through Friday. Please don’t hesitate to reach out with any questions.
• WPS Fulfillment Center is Open:
  • We continue to ship all orders received. However, we have taken extreme precautions to protect the safety of our shipping staff, so orders may experience a slight delay in anticipated arrival times.
• Test-Specific Support:
  • Our Product Support Specialists are available for any assessment-specific technical questions. Please contact Customer Service at 800.648.8857 between the hours of 6 a.m. and 2:30 p.m. PT, Monday through Friday. If you call after hours, please choose option 1 and enter extension 5540 to reach the voice mailbox and someone will return your call within 1 business day. For email inquiries, you can reach us at research@wpspublish.com.

I sincerely hope the accommodations above are helpful to you in this time. The WPS team is doing our best and working diligently to make the most of this new environment. Like many of you, we are making this up as we go, and we have more ideas in the pipeline that we think can support you during this period. We will update you as soon as we can.

Thank you for your business over the past 72 years. Our outlook remains positive for a productive future as we look forward to our continued collaboration.  

If you have any comments, questions, or concerns, please reach out to me directly at president@wpspublish.com. I’d love to hear from you.

Jeff Manson is President and CEO of WPS and a third-generation test publisher.

Related:

Technology at Its Best: Releaving Humanity

MIGDAS-2 Case Study: Twice-Exceptional Teen Finally Diagnosed Correctly

Video: What Makes the SPM Such a Unique Sensory Processing Assessment?

Video: Conversation Over Labels: A Better Way to Understand Autism